What is the minimum order amount?
$50 excluding shipping.
What is the cost of shipping?
USA Prroducts shipping - $10
International shipping - $15
Express International shipping (International) - $15
How fast is USA Product delivery?
USA Product orders are shipped within 24-48 hours, Monday-Friday. Delivery time is between 2-5 business days.
How fast is international delivery?
International orders are shipped within 24 hours, Monday-Friday (keep in mind some Friday orders will be sent the following Monday, due to the time difference). International order delivery time is between 5-20 days, depending upon location.
What is Express International and how fast is it?
Express International is our new warehouse in Singapore, it offers far faster delivery to the US (Usually 6-12 days) and 4 days average days to countries in Europe when compared to International. At this moment we have a limited range there.
What is DHL?
DHL is a shipping method available to International and Singapore, it is a carrier and not a warehouse. It is slower than EMS and Singapore Post usually but guarantees no signature needed and has a very high success rate.
Will I receive tracking?
For USA Product orders, we do not provide tracking unless it has been 5 business days; and your order has not arrived. International orders will receive tracking within 48 hours.
My online tracking hasn't updated, what do I do?
Don't panic. They can take up to 48 hours to update upon dispatch. Many times the tracking will not update past the initial scan, until it has reached your country's customs/sorting facilities.
My product has been seized, what do I do?
We will reship any orders, upon proof of seizure letter. If your order is stuck in customs/lost in transit and it has been more than 25 business days, we will also provide a reshipment. We will also offer store credit, as some items that are seized will be best ordered at a later time, instead of immediately. Store credit will remain valid only for international orders.
If a reshipment is seized it is at our discretion to ship again as it may be that the customs of your country are too strict to do this.
My package was returned, what do I do?
Any packages returned to us are destroyed. It is at our discretion if packages are reshipped in cases such as this.
My package is not what I ordered and/or the contents are damaged, what do I do?
If your package contains any missing items/the wrong items, or damaged items, please provide us with photos of the incidence immediately. For express orders, the inside contents of the package sealing must not be opened or tampered with. You will keep the item(s) you received, and we will reship the item(s) in error; immediately. You are eligible for an order replacement/product reshipment up to 7 days upon receiving your order. After 7 days we will not reship/replace any missing items after that.
Can I mix international and express products?
Yes, The shipping fee will adjust at checkout to account for this.
Do you offer wholesale pricing/ordering, and also may I request a specific product(s) that is not listed on your website?
For all wholesale ordering inquiries or specific product requests, contact us directly and we will do our best to come to terms with your specifications, pricing, and the quantities. For specific product inquiries, please also include your current pricing/ or any previous pricing for this product; if it is available. Our list includes 1100 different medications, and as I said before; we will do the best we can for you.
What payment methods do you accept?
Currently we accept the following- BTC, BCH, LTC, ETH, and XMR. We also can accept other cryptocurrencies, just contact us prior to placing your order.
Are there any discounts?
Here are our current discounts/pricing offers-
5% discount if you use monero (XMR).
Free shipping if you spend over $150
- Many products become cheaper, as the quantity increases.
Is my data safe?
Your data is stored outside of US jurisdiction, any data sent to and from our website is encrypted. We offer guest checkout, all guest checkout information/data is deleted after your order is complete. Your data can also be deleted at your request via use of our contact form.
Is there anywhere you won't ship?
We won't ship to Singapore. Keep in mind, just because we offer shipping to majority of countries; does not mean your customs will let the items pass through. Feel free to contact us if you would like to know the success rate of delivery, to your particular country.