FAQ

Order & Payment

  • What payment methods do you accept?

    Cryptocurrency: BTC, BCH, LTC, ETH, XMR

    Zelle (USA Only)

    PayPal (USA and AUS only)

    Google Pay (USA only)

    eCheck

  • What is the minimum order amount?

    $0! Order as much or as little as you like.

  • Why does my Bitcoin payment still show as pending even though I have already sent it?

    Our Bitcoin/Cryptocurrency payment portal requires the exact amount of funds to be sent otherwise your transaction will not be detected and your order status will show as cancelled. Once the payment screen populates and you are ready to send you Cryptocurrency payment, please always send the amount requested in Cryptocurrency, do not send the USD total for your order. Below is an example of how you should send the payment.

    Total – 0.01562 ($99.99)

    Amount to send – 0.01562 (do not type the USD amount in your wallet and send the transaction, only the amount in Cryptocurrency).

    If you have already sent too much, just email us and we will manually confirm the order! 

  • How many tablets are included in each order?

    The amount of tablets/medication included in each order is listed in the description section of each product! Please keep in mind that our product reference images do not always show the amount included in each order, so please always double check the description before purchasing!

  • My package is not what I ordered and/or the contents are damaged, what do I do?

    If your package contains any missing items/the wrong items, or damaged items, please provide us with photos of the incidence immediately. For express orders, the inside contents of the package sealing must not be opened or tampered with. You will keep the item(s) you received, and we will reship the item(s) in error; immediately. You are eligible for an order replacement/product reshipment up to 7 days upon receiving your order. After 7 days we will not reship/replace any missing items after that.

  • Can I mix International/Express International/USA Products?

    Of course! The shipping fee will adjust at checkout to account for this.

  • Is my data safe?

    Your data is stored outside of US jurisdiction, any data sent to and from our website is encrypted. We offer guest checkout, all guest checkout information/data is deleted after your order is complete. Your data can also be deleted at your request via use of our contact form.

  • Are there any discounts?
    1. 5% discount if you use monero (XMR).
    2. Free shipping if you spend over $150 (Code: FreeShipping)
    3. Many products become cheaper, as the quantity increases.
    4. We offer a $10 coupon for any honest feedback and reviews! (Limit 1 voucher per 5 orders)
  • Do you offer wholesale pricing/ordering, and also may I request a specific product(s) that is not listed on your website?

    For all wholesale ordering inquiries or specific product requests, contact us directly and we will do our best to come to terms with your specifications, pricing, and the quantities. For specific product inquiries, please also include your current pricing/ or any previous pricing for this product; if it is available. Our list includes 1100 different medications, and as I said before; we will do the best we can for you.

Delivery & Returns

  • Where do you ship?

    We ship worldwide! We can not ship Express International products to Singapore.

  • What is your success rate delivering to…?

    Success Rate

    United States: 98%

    Australia: 97%

    United Kingdom: 99%

    Canada: 98%

    France: 97%

    (If not listed, please just ask, above is just where we ship most often!)

  • What is the cost of shipping?

    USA Products shipping – $10

    International shipping – $15

    Express International shipping (International) – $15

  • Will I receive tracking?

    For USA Product orders, we do not provide tracking unless it has been 5 business days; and your order has not arrived. International orders will receive tracking within 48 hours.

  • How fast is USA Product delivery?

    USA Product orders are shipped within 24-48 hours, Monday-Friday. Delivery time is between 2-5 business days.

  • How fast is International delivery?

    International orders are shipped within 24 hours, Monday-Friday (keep in mind some Friday orders will be sent the following Monday due to time difference). International order delivery time is between 5-20 days, depending upon location.

    If you want the fastest possible and are okay with signing for your package, please put “EMS” in the customer notes section.

  • What is Express International and how fast is it?

    Express International is our new warehouse in Singapore, it offers far faster delivery to the US (Usually 6-12 days) and 4 days average days to countries in Europe when compared to International. At this moment we have a limited range there but we will continue to expand our product range over time!

  • My online tracking hasn’t updated, what do I do?

    Don’t panic. They can take up to 48 hours to update upon dispatch. Many times the tracking will not update past the initial scan, until it has reached your country’s customs/sorting facilities.

  • My package has been seized, what do I do?

    We will reship any orders, upon proof of seizure letter. If your order is stuck in customs/lost in transit and it has been more than 25 business days sine the last update, we will also provide a reshipment. We will also offer store credit, as some items that are seized will be best ordered at a later time, instead of immediately. Store credit will remain valid only for international orders.

    If a reshipment is seized it is at our discretion to ship again as it may be that the customs of your country are too strict to do this. In cases of this, we will refund.

  • My package was returned, what do I do?

    Any packages returned to us are destroyed. It is at our discretion if packages are reshipped in cases such as this.