FAQ

Order & Payment

  • Are there any discounts?
    1. 5% discount if you use cryptocurrency
    2. 15 USD discount if you spend over $150 (Code: FreeShipping)
    3. We offer a $5 coupon for any honest feedback and reviews on our customer service! Once you have written the review on the link below please email us immediately so that we can send you your coupon code!(https://www.trustpilot.com/review/expresspct.com) 
  • What payment methods do you accept?

    Cryptocurrency: BTC, BCH, LTC, ETH, XMR (5% discount automatically applied when using these)

    Zelle (USA Only)

    TransferWise (International Bank Transfer)

    Skrill

    eCheck

  • What is the minimum order amount?

    $0! Order as much or as little as you like.

  • Why does my Bitcoin payment still show as pending even though I have already sent it?

    Our Bitcoin/Cryptocurrency payment portal requires the exact amount of funds to be sent otherwise your transaction will not be detected and your order status will show as cancelled. Once the payment screen populates and you are ready to send you Cryptocurrency payment, please always send the amount requested in Cryptocurrency, do not send the USD total for your order. Below is an example of how you should send the payment.

    Total – 0.01562 ($99.99)

    Amount to send – 0.01562 (do not type the USD amount in your wallet and send the transaction, only the amount in Cryptocurrency).

    If you have already sent too much, just email us and we will manually confirm the order! 

  • How many tablets are included in each order?

    The amount of tablets/medication included in each order is listed in the description section of each product. Please keep in mind that our product reference images do not always show the amount included in each order, so please always double check the description before purchasing!

  • My package is not what I ordered and/or the contents are damaged, what do I do?

    If your package contains any missing items/the wrong items, or damaged items, please provide us with photos of the incidence immediately. For express orders, the inside contents of the package sealing must not be opened or tampered with. You will keep the item(s) you received, and we will reship the item(s) in error; immediately. You are eligible for an order replacement/product reshipment up to 7 days upon receiving your order. After 7 days we will not reship/replace any missing items after that.

    Please note that in the cases where a particular brand is out of stock we will ship an alternative brand. We will not reship in cases such as this.

    Domestic products are regularly replaced with brands other than the one’s specified in the product’s description. All replacements are equivalent in terms of dosage, quality, and active ingredient. If you prefer a specific brand it is best to contact us before ordering so we can check to make sure it is in stock!

  • I am missing some items, can we fix this?

    We are sorry to hear that! It may be that you ordered from multiple warehouses, however in the event it is our mistake we will resend the missing items as long as we are contacted within 5 days of the item being delivered.

  • Can I mix International/Express International/USA Products?

    Of course! The shipping fee will adjust at checkout to account for this.

  • Is my data safe?

    Your data is stored outside of US jurisdiction, any data sent to and from our website is encrypted. We offer guest checkout, all guest checkout information/data is deleted after your order is complete. Your data can also be deleted at your request via use of our contact form.

  • Do you offer wholesale pricing/ordering, and also may I request a specific product(s) that is not listed on your website?

    For all wholesale ordering inquiries or specific product requests, contact us directly and we will do our best to come to terms with your specifications, pricing, and the quantities. For specific product inquiries, please also include your current pricing/ or any previous pricing for this product; if it is available. Our list includes 1100 different medications, and as I said before; we will do the best we can for you.

Delivery & Returns

  • Where do you ship?

    We ship worldwide! We can not ship Express International products to Singapore.

  • What is your success rate delivering to…?

    Success Rate

    United States: 98%

    Australia: 97%

    United Kingdom: 99%

    Canada: 98%

    France: 97%

    (If not listed, please just ask, above is just where we ship most often!)

  • What is the cost of shipping?

    USA Products shipping – $10

    International shipping – $25

    European pharmaceuticals – $25

  • Will I receive tracking?

    For USA Product orders, we do not provide tracking unless it has been 5 business days; and your order has not arrived. International orders will receive tracking within 48 hours.

  • How fast is USA Product delivery?

    USA Product orders are shipped within 24-72 hours, Monday-Friday. Delivery time is between 3-6 business days but as of October 1st could take a bit longer.

  • How fast is International delivery?

    International orders are shipped within 24-72 hours, Monday-Friday (keep in mind some Friday orders will be sent the following Monday due to time difference). International order delivery time is between 5-20 days, depending upon location.

    If you want the fastest possible and are okay with signing for your package, please put “EMS” in the customer notes section.

    *Please note due to limited flight availability it can take much longer than 24-72 hours for your parcel to be dispatched.

  • How fast is European pharmaceutical delivery?

    European pharmaceuticals ship from Turkey through private couriers such as FedEx, DHL Express, and UPS Express. Delivery time is between 2-7 days for most countries and orders are shipped within 24-72 hours.

  • My online tracking hasn’t updated, what do I do?

    Don’t panic. They can take up to 48 hours to update upon dispatch. Many times the tracking will not update past the initial scan, until it has reached your country’s customs/sorting facilities.

  • My package has been seized, what do I do?

    We will reship all international orders upon proof of seizure letter or If your order is stuck in customs/lost in transit and it has been more than 25 business days since the last update. In some cases we will also offer store credit, as some items that are seized will be best ordered at a later time instead of immediately. Store credit will remain valid only for international orders.

    If a reshipment is seized it is at our discretion to ship again as it may be that the customs of your country are too strict to do this. In cases of this we may provide a refund.

    Please do note that reshipments are no longer possible to:

    • New Zealand
    • Sweden
    • Switzerland
    • Italy
    • Norway

    This is due to the very strict customs of these countries where a seizure is likely to happen. Ordering to these countries is at your own risk!

    Please also note that we will only reship European Pharmaceuticals if the package is returned to the sender. In some cases this happens but not always, so please order these products at your own risk!

    Orders from our UK warehouse are not eligible for reshipment if seized or lost in transit.

  • My package was returned, what do I do?

    Any packages returned to us are destroyed. It is at our discretion if packages are reshipped in cases such as this. If there are any errors in the name or address provided and the parcel is not delivered because of this we can not offer reshipment.

    Please always use a full first and last name when ordering. If a package is undelivered or returned and your name is abbreviated/fake we will not provide reshipment.